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Frequently Asked Questions 

   

What is Internet Speed? 

 

Internet speed, 100 Mbps, for example, has nothing to do with how fast your internet works. It’s not like a car or motorcycle where you can measure how fast it goes in miles per hour (mph). Instead, internet speed is your allocated bandwidth. Bandwidth is the amount of data that can be sent to and/or received by you, usually measured in seconds. For example, 100 Mbps would mean that you can send and/or receive up to 100 megabits of data per second. 

  

 

What is Bandwidth?  

 

Bandwidth Is a Lot Like Plumbing…. seriously!!  

Data is to available bandwidth as water is to the size of the pipe. 

In other words, as the bandwidth increases so does the amount of data that can flow through in a given amount of time, just like as the diameter of the pipe increases, so does the amount of water that can flow through during a period of time. 

Say you are streaming a movie, someone else is playing an online multiplayer video game, and a couple of others on your same network are downloading files or using their phones to watch online videos. It is likely that everyone will feel that things are a bit sluggish if not constantly starting and stopping. This has to do with bandwidth. 

To return to the plumbing analogy, assuming the water pipe to a home (the bandwidth) remains the same size, as the home's faucets and showers are turned on (data downloads to the devices being used), the water pressure at each point (the perceived "speed" at each device) will reduce — again, because there's only so much water (bandwidth) available to the home (your network). 

Put another way: the bandwidth is a fixed amount based on what you pay for. While one person may be able to stream a high-def video without any lag whatsoever, the moment you begin adding other download requests to the network, each one will get just their portion of the full capacity. 

 

 

What is the difference between 2.4GHz and 5GHz wireless frequencies? 

 

The primary differences between the two frequencies are the range (coverage) and bandwidth (speed) that the bands provide. The 2.4 GHz band provides coverage at a longer range but transmits data at slower speeds. The 5 GHz band provides less coverage but transmits data at faster speeds.  

The range is lower in the 5 GHz band because higher frequencies cannot penetrate solid objects, such as walls and floors. However, higher frequencies allow data to be transmitted faster than lower frequencies, so the 5 GHz band allows you to upload and download files faster.  

 

 

 

What can affect my wireless connection? 

 

Physical obstacles 

The building of the space (be it a home or an office) affects wireless communication range and speed. The materials used in the construction also matter, e.g. wood or glass will have the minimal impact, while concrete, brick and metal can make the connection more difficult to establish and cause slow network speeds. So do not forget to pay attention to the type of materials the router is placed by. 

 

Frequency Interference (Other wireless appliances) 

Even if the devices are not Wi-Fi related, they may be working on the same 2.4GHz or 5GHz frequencies. Bluetooth devices, cordless phones, baby monitors are the examples. Also, such appliance as microwave may be generating the radio frequency noise and as a result the network may be slower or disconnect. 

  

 

What is Fiber and what is so special about it?

Fiber Optic systems use bursts of light sent through thin glass fibers to transmit information, resulting in much faster speeds than traditional copper lines. Most internet providers use fiber in their systems but use copper lines for the final connection to the home, resulting in slower speeds. Gateway Fiber will bring fiber all the way into your home, giving you access to download and upload speeds up to one gigabit.

 

Are there any Data Caps?

No. Use as much data as you want with no caps or throttling.

 

Do I have to return the ONT (Optical Network Terminal) if I cancel the service?

Yes

 

What happens if the equipment is damaged?

Physical damage will be charged to the subscriber.  Malfunctioning equipment will be replaced by Gateway Fiber at no charge. 

 

 

 

What is Managed Wi-Fi?

We will set up, maintain, and manage your wireless network, including troubleshooting, updates, and security. 

 

Can I use the same modem for the phone and internet? 

Yes.  Our phone service is Voice over IP (VOIP).  Therefore, when we come to your home installation, we will plug your phone into our internet modem.  You do not need a separate modem for your phone. 

 

Can I have multiple lines?

Yes.  The first line is $15.00, any additional lines are $15.00 per line/month.  If you are a business or have a special need for many phone lines, send us an email at info@gatewayfiber.com